Job Title / Position

Front of House Manager – Hospitality & Venue Operations

Location: Marshfield Site
Status: Seasonal, Full Time

Reports to: General Manager
Pay:  $25 - $30

Position Overview

We’re looking for a highly present, people-first hospitality leader to serve as the anchor and customer facing lead of our flagship Marshfield site. The Assistant General Manager (AGM) owns the overall guest experience across the entire venue—restaurant, bar, retail/merch, community events, and concert operations—and serves as the team captain connecting the dots and communicating between food, beverage, production, and retail departments to ensure a successful evening for all patrons and employees. 

This role is intentionally guest-facing and operationally dynamic. The AGM is physically stationed at the venue’s Welcome Booth at the front of the venue, acting as the primary host, problem-solver, and communicator for the evening. From greeting guests, setting the tone,and sharing Levitate’s mission, to troubleshooting issues venue-wide and aligning department leaders in real time, the AGM ensures every night runs smoothly, feels welcoming, and reflects our values.

The AGM directly oversees and coordinates the Bar Manager, Chef, Retail/Merch Manager, and Concert Production Manager in the GM’s absence, ensuring seamless communication, unified hospitality standards, and successful execution across all departments.

Core Responsibilities

1. Hospitality Leadership & Guest Experience (Primary Focus)

• Own and champion the overall hospitality approach for the venue.
• Serve as the lead host and guest-facing presence, operating from the Welcome Booth while maintaining awareness of the entire campus. Communicate daily specials and merch deals to guests to drive revenue.
• Set the tone for warmth, clarity, and professionalism from guest arrival through departure. This includes appropriate music vibe and volume and proper lighting at all times.
• Actively circulate the venue as needed to troubleshoot guest concerns, resolve issues, and elevate experiences in real time.
• Ensure consistent hospitality standards across bar, restaurant, retail, and events.
• Empower and coach department leaders and front-line staff to deliver memorable, human-centered service.

2. Cross-Department Oversight & Communication

• Serve as the primary point of communication between all departments during service and event hours.
• Oversee Bar Manager, Chef, Retail/Merch Manager, and Event Production Manager when the GM is not on site.
• Lead pre-shift alignment and ensure all teams are informed of timelines, priorities, and special considerations for the evening.
• Identify and proactively address operational gaps or friction between departments.
• Make real-time decisions to keep operations flowing smoothly and guests happy.
• Grow revenue through deploying mobile bartenders and customer service offerings, and drive customer experience by ensuring customer service is proactive, including all roles from retail staff and bussers.

3. Venue & Event Operations

• Act as site lead when the GM is off-site, with full responsibility for on-the-ground execution, in addition to when GM is on site as directed.
• Ensure the campus is fully prepared for daily operations, community programming, and ticketed concerts.
• Coordinate venue transitions between daytime operations and show nights.
• Support and collaborate with the Event Production Manager on show execution, guest flow, and issue resolution.
• Assist with venue rearrangements, guest flow planning, and safety oversight as needed.
• Pro-actively ‘see the unseen’, e.g no paper in the bathrooms, missed spills, or opportunities to go above and beyond to surprise and delight guests. 

4. Team Leadership & Support

• Foster a cohesive, upbeat, and guest-first culture across all teams.
• Serve as a trusted leader on the floor—approachable, decisive, and calm under pressure.
• Mentor department leads and front-line staff, offering real-time feedback and support.
• Assist with staffing coordination, schedule support, and on-site training execution.
• Help resolve staff concerns in the moment and escalate appropriately when needed.

5. Private Events & Special Experiences

• Support the GM in the execution of private events, serving as on-site lead when the GM is not present.
• Act as the primary guest/client point of contact during private events as assigned.
• Coordinate across food & beverage, production, and hospitality teams to ensure seamless execution.
• Maintain clear, timely communication before, during, and after events.

6. Administrative & Operational Support

• Coordinate with finance on cash handling and on-site financial procedures.
• Support inventory awareness and operational readiness across departments.
• Assist the GM with staffing planning for hospitality, production, parking, and events.
• Ensure compliance with health, safety, and operational standards.

Required Characteristics

• Deep alignment with Levitate’s mission of improving communities through music, arts, and shared experiences.
• A natural host: warm, confident, observant, and energized by people.
• Strong situational awareness and the ability to juggle multiple priorities in a live-event environment.
• Clear communicator who brings calm, clarity, and decisiveness during busy moments.
• A true team connector who enjoys aligning people and departments toward a common goal.
• Self-starter with a strong work ethic and a hands-on, solutions-oriented mindset.
• Curious, eager to learn, and generous in sharing knowledge with others.
• Balanced confidence and self-awareness, with respect for both guests and teammates.

This role is ideal for someone who thrives at the intersection of hospitality, operations, and live experiences—and who takes pride in being the person that both guests and staff trust when it matters most.